NEW ITIL-4-SPECIALIST-HIGH-VELOCITY-IT MOCK EXAM | ITIL-4-SPECIALIST-HIGH-VELOCITY-IT STUDY MATERIALS

New ITIL-4-Specialist-High-velocity-IT Mock Exam | ITIL-4-Specialist-High-velocity-IT Study Materials

New ITIL-4-Specialist-High-velocity-IT Mock Exam | ITIL-4-Specialist-High-velocity-IT Study Materials

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

TopicDetails
Topic 1
  • Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2
  • ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 3
  • Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.
Topic 4
  • High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5
  • Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
An organization in a highly-regulated industry is considering adopting agile practices. The management team is concerned with maintaining compliance to regulatory requirements while empowering teams at every level to make key decisions.
Which approach would MOST LIKELY help the company overcome this challenge?

  • A. Assess how competitors approach decision-making, and create a business case that highlights the return on investment from agile practices
  • B. Review and update operational policy documents to make reference to agile practices, and initiate a training programme to highlight the benefits of these practices
  • C. Establish an operating model for teams and individuals to understand their scope of control,and the types of decisions they can make
  • D. Map strategic objectives to operational metrics, so that all teams understand how their work impacts the organization's compliance to regulatory requirements

Answer: C


NEW QUESTION # 15
After completing an online training course, the employees of an organization are better equipped to utilize digital systems.
Which mid-level goal is supported by this training?

  • A. Fast development
  • B. Valuable investments
  • C. Co-created value
  • D. Resilient operations

Answer: C


NEW QUESTION # 16
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?

  • A. Review of costs of service provider technology upgrades
  • B. Joint service reviews of achievements of service targets
  • C. Ad-hoc joint service reviews of costs and benefits
  • D. Continual tracking and analysis of the outcomes, costs, and risks

Answer: B


NEW QUESTION # 17
Which TWO are examples that can be handled as service requests?
A customer asks a service provider to design an app for staff to submit vacation requests.
A staff member asks for a new barcode scanner from an internal IT department.
A manager requires swift changes to user access rights for an employee.
A service provider establishes a channel for users to submit emergency changes.

  • A. 1 and 4
  • B. 2 and 4
  • C. 1 and 3
  • D. 2 and 3

Answer: D


NEW QUESTION # 18
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?

  • A. Provide the service provider with a detailed list of requirements
  • B. Ensure that their detailed requirements are based on a previous legacy solution
  • C. Ask the service provider to customize a solution to suit their requirements
  • D. Develop a list of needs focusing on what should be achieved

Answer: D


NEW QUESTION # 19
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